Safe and secure delivery of your artwork
As soon as your payment is received, your order is carefully packed to ensure optimal protection during transport.
Your parcel is then shipped with signature required upon delivery. A tracking number is provided so that you can follow its progress online.
Shipping costs also include insurance covering the value of your purchase.
Within 48 business hours, your parcel is handed over to our carrier and enters the delivery network. For international shipments, it may be transferred to a local delivery partner in the destination country.
The tracking number allows you to follow the parcel throughout its journey. Depending on the carrier and destination country, you may also receive an email notification before delivery.
Delivery in Belgium, Europe and worldwide
We regularly ship artworks to Belgium, France, Italy, other European countries, the United States and destinations worldwide.
Shipping costs are calculated according to the destination, weight and size of the parcel.
For shipments outside the European Union, customs formalities or import taxes may apply depending on the destination country. These charges are separate from the shipping costs invoiced by the gallery.
How can I track my order?
As soon as your order has been shipped, we provide you with a tracking number.
This allows you to follow the progress of your parcel at any time. For international shipments, the same tracking number will generally continue to work once the parcel has been handed over to the carrier’s local delivery partner.
My parcel is taking longer than expected. What should I do?
Occasionally, a delivery may be delayed due to periods of high activity or for logistical, weather-related or customs reasons beyond our control.
We first recommend checking the tracking information for your parcel.
If the delivery time becomes unusually long, please contact us. Our customer service team will contact the carrier to request an investigation and attempt to locate the parcel. We will keep you informed of any developments.
My artwork arrived damaged. What should I do?
Despite the care taken with every package, transport damage may exceptionally occur.
If you notice significant damage before opening the parcel, we recommend refusing the delivery.
If the damage is only discovered after receipt, please keep the object, the box, all protective materials and the entire packaging in the condition in which they were received.
Contact us as soon as possible. Our customer service team will handle the necessary steps with the carrier and the insurer.
What happens if my parcel is lost?
If, after investigation, the carrier officially declares your parcel lost, our customer service team will handle the necessary procedures for your compensation.
When will I be refunded in the event of loss or damage?
We do not wait for the insurance company to reimburse the gallery.
Once the compensation claim has been submitted to the carrier, we refund the amount corresponding to the price of the lost or damaged artwork.
If you prefer, we can also offer you store credit valid on our website.
You therefore do not have to wait for the claim between the gallery, carrier and insurer to be fully settled.
Can I order now and have my parcel delivered later?
Yes.
When placing your order, you can let us know the date from which you would like to receive your parcel. We will then keep your order and postpone shipment accordingly.
If you forgot to mention this when ordering, please contact us as soon as possible.
I entered the wrong delivery address. What should I do?
Please contact us as quickly as possible.
Once a parcel has entered the carrier’s logistics network, it is generally no longer possible to change its destination or have it returned immediately.
If an incorrect address has been provided, it may therefore be necessary to wait until delivery fails and the parcel is returned before a new shipment can be arranged.
Any additional costs resulting from an incorrect address provided when placing the order remain the customer’s responsibility.
Likewise, the gallery cannot guarantee reimbursement for an order that is lost or damaged when the incident results directly from an incorrect address provided at the time of purchase.
Any questions about your delivery?
We remain available before, during and after the delivery of your order.
Please do not hesitate to contact us with any questions regarding packaging, shipping, tracking or receipt of your artwork.