Upon receipt of your payment, your purchases are carefully and professionally packaged for safe travel.
The franking slip is generated and affixed to the package. This is a registered letter, this means that the package will be delivered to you against signature. A tracking number is communicated to you in order to follow the delivery of the parcel via the Bpost platform. The delivery charges you pay include the costs of insurance that covers the value of your purchases.
Within 48 working hours, your package is taken care of by our service provider Bpost S.A. and is scanned, it then enters the chain of routing to its destination.
If your package is sent outside Belgium, it is transferred to a partner company of Bpost in the country of destination. The tracking number allows you to keep track of the package at any time.
Bpost or its partner will inform you by email of the upcoming delivery of your package.
My package has not yet reached me, what should I do?
During the holiday season or for various logistical, weather, customs, etc. reasons, your package may be delayed. This is beyond our control. Where possible, we will notify you of any delay. Tracking your package will allow you to follow its delivery on the Bpost platform.
If the delivery time becomes unusually long, our after-sales service will contact the Bpost teams who will try to locate the package. We will keep you informed of the progress of this research.
My artwork arrived broken, what should I do?
Despite the care we take in the packaging, it may happen that a artwork is damaged during transport. If you notice any damage before opening the package, we invite you to refuse delivery. Otherwise, be sure to keep the packaging and its contents as they were received. Contact us as soon as possible, our after-sales service will take care of all the steps necessary for the intervention of the insurance in order to compensate you.
My package has been lost, what should I do?
If, following its investigations, Bpost declares your parcel lost, our after-sales service will take care of the procedures for your compensation.
When will I get a refund?
Quickly: once the compensation claim has been submitted to Bpost, our gallery will reimburse the amount corresponding to the price of the damaged work or offer you a credit note valid on our site, depending on your preference. We will therefore reimburse you before the insurance indemnifies our gallery.
Can I place an order and have it delivered later?
Yes, when ordering on the site, tell us the date from which you can receive your package and we will postpone the shipment. If you forgot to do so, contact us as soon as possible.
I made the wrong delivery address, what should I do?
Once it has reached Bpost's international sorting center, a parcel can no longer be diverted or repatriated. It will therefore be necessary to wait for a delivery failure to occur and for the package to come back to us to send it to you at the correct address. So be sure to contact us urgently if necessary. Note that our gallery will not cover the costs resulting from this error nor will it refund the order if it should be lost or damaged.
